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Artisan Comfort Systems Inc - 36 Reviews - 213 Neuse River Pkwy, Knightdale, NC - Heating & Cooling Reviews - Phone (919) 266-5370
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Artisan Comfort Systems Inc

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213 Neuse River Pkwy
Knightdale, NC 27545
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(919) 266-5370
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Reviews

( 23 )
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( 12 )

Best

We woke up to a very chilly morning, with the air handler making a very loud noise. I called Artisan Comfort because other people I know have used them, and have been VERY pleas...

Worst

Not only are the services poor (if not shady), and estimates ridiculous, they must have a part-time employee entering "Excellent" ratings to knock out the poor ratings. The onl...

Artisan Entries 10/5/2012

Not only are the services poor (if not shady), and estimates ridiculous, they must have a part-time employee entering "Excellent" ratings to knock out the poor ratings. The only thing worse is that AHS still recommends them to service their unexpecting clients!! more

Horrible repair and customer service 5/31/2011

Here's the rundown on this company: 1. My AC broke within hours of the worker coming out to repair it. When I contacted the company, they said I would have to wait 2 more days for them to come out and look at it again. 2. When the worker came back out to repair it, he admitted that he had installed the blower motor improperly. 3. When it broke again within 2 days of the second repair, I called the company, was told that a senior technician would be out by 8am the next morning. When at 8:20 am no worker had shown up, I called the company. The female office worker proceeded to tell me that someone would be out between 12 and 2. I relayed the message I had received about a technician coming at 8am and the office worker HUNG UP ON ME! I called back and she hung up on me AGAIN! They then had my phone number blocked. Conclusion: this is the absolute worst HVAC company in the area in both customer service as well as actual competency at repairs. Avoid them at all cost. more

Artisan really made our lives bearable again 9/7/2010

Contrary to other posts here, as an AHS member, the service provided by this company was everything that was expected. On time, (early even) and complete service. We were experiencing a heat wave and Artisan really made our lives bearable again. Thanks to Dave and Lori and the team at Artisan, we all were able to enjoy a cool nights rest. I would highly recommend this company to my friends and family. Sincerely, Dennis B more

company is truly reliable 9/2/2010

With so many HVAC contractors in the area it's hard to know who to go with. We have had Artisan Comfort Systems work on our unit and we very pleased with their efficiency. Unfortunately, our air went out on us on a very hot summer day, while we had dinner guests. We were so relieved when Dave not only showed up very quickly after our phone call, but also fixed the problem and "saved the day." This company is truly reliable and goes out of their way to try to accommodate their customers where possible. They are also honest, so you know what kind of service to expect. It's a relief to have a trustworthy and reliable company to help keep your biggest asset in top shape. Would definitely call Artisan Comfort Systems for any future HVAC services!! more

Great customer service 7/29/2010

Great customer service. Jordan was very knowledgeable and courteous. I will buy a new system from them! more

great service 7/8/2010

Alway great service! more

incredibly friendly and helpful 6/30/2010

We have used Artisan for over 8 years now and between two different houses. We have had them install two systems at two different times. We also have a preventative maintenance program with them. Every single person I have dealt with in the company has been incredibly friendly and helpful. I have recommended the company to many of our friends and will continue to do so to anyone who asks. more

professionalism 5/28/2010

“The level of service at Artisan Comfort Systems Inc. is fantastic. Having been a customer for many years, I am consistently impressed by the professionalism of every staff member I have come in contact with. Thank you!”? more

highly recommend 5/28/2010

Contrary to other posts here, as an AHS member, the service provided by this company was everything that was expected. On time, (early even) and complete service. We were experiencing a heat wave and Artisan really made our lives bearable again. Thanks to Dave and Lori and the team at Artisan, we all were able to enjoy a cool nights rest. I would highly recommend this company to my friends and family. Sincerely, Dennis B.? more

keep up the good work 4/12/2010

“In this day and age, it’s hard to find a company you can trust. Artisan Comfort Systems Inc. was recommended to me by a friend, and now I know why – the quality of service I received was outstanding. Keep up the good work!” more

professionalism... 3/30/2010

“The level of service at Artisan Comfort Systems Inc. is fantastic. Having been a customer for many years, I am consistently impressed by the professionalism of every staff member I have come in contact with. Thank you!” more

the best in the triangle 3/19/2010

Two other comnpanies could not figure out why our A/C would cut out during the day and then come back on at night. Within 5 minutes of being here the Air System Services technician had located the problem, a faulty light switch used to cut power to the heat pump in the attic. Also located several other problems that were contributors. Nice, knowledgable and very fair. Don't bother goinf anywhere else! They were also able to come the very next day after I called. I can't say enough. more

Thank you! 2/1/2010

Samuel Holliday was very courtiou, professional and knowledgable in his work. He did a fine job & I thank you more

Good Work! 1/4/2010

In this day and age, it’s hard to find a company you can trust. Artisan Comfort Systems Inc. was recommended to me by a friend, and now I know why – the quality of service I received was outstanding. Keep up the good work!” more

Promt and Efficient 12/30/2009

This company has provided us with excellent customer service time and again...we have a zoning system that was having problems and Artisan scheduled us for service the next day...the technician arrived promptly (we were scheduled 10-12 and he was there at 10:05). The system needed a new transformer which was replaced at that time...and everything works great!!! more
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Additional information

  • Neighborhoods:

    Neuse River Estates
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