No fancy letter here...just the facts. This company has been around a long time and have been to my residence several times during the course of 10 years of toilet problems, drains clogged..the usual stuff. First time they came out, my husband and I watched their every move for the whole duration of their visit(which lasted 10 minutes as they only had to replace a minor part). The guy was straight up, informative and friendly.\r
After that, any problems with plumbing, we call them. They are down home people who just get the job done.