Arctic Import Repair

A friend recommend Arctic Import Repairs to me, at first I was very please with the ease of getting appointment and the friendliness of the staff. My first problem came after transmission work . When they put the transmission back in they forgot to replace the bolt that holds the battery into place. I was stranded without a clue what was wrong. I had to tow my car a buy a new battery. It wasn't until a friend looked that he realized that was the problem. I figured one mistake, everyone makes them right? Well turns out they make lots of mistakes. A few months later my head lights were acting very strage. Some times they would work and sometimes only one would or the other. I explained all this to them. Instead of fixing anything or even calling me, they replaced 6 bulbs and charged me $240. Something I could have easily done for $25. And a week later my left head light was out again. I decided to leave it at that and switched mechanics Pros: null Cons: null more

Bruce and his staff have been very honest and forthright anytime , my husband or myself have taken our vehicles to the shop. They have loaned us vehicles to drive while ours have been in the shop and have given me rides home from shop when needed. They have helped us by allowing us to do installments when needed. I believe they are a reputable business and have had no issues with either their work or prices. Thank you to a kind business man and his great crew here in Anchorage. more

My eighteen-year-old daughter worked throughout the summer to purchase an older Subaru from a retired teacher. The vehicle had been in storage for a few years and only driven a little. There were no leaks and was in good shape for an older very clean used car. There were leaves all over the vehicle from the trees that were nearby the carport where the vehicle sat, except for the few times it was driven by the owners handyman. Unfortunately, the engine light was on when she bought it. Pros: walk-ins' are welcome Cons: They lie and are dishonest when they can be more

I've taken my car there for four years and have no complaints -- and I am not easy to please. They have always done the work on my car quickly, explain what's wrong clearly and have been honest. My friends use this shop too. I am guessing they may cost a bit more than some but I've not taken my car elsewhere so don't really know. Pros: Honest, clear answers Cons: May be pricey more

I've had an older BMW being repaired at Arctic Imports for 3 months now, and still no resolution. Pros: Good location Cons: Exceedingly slow repair work more