I wish I could rate with NO stars!!!! Approved Auto Sales is a JOKE!! They manipulate people who might need a little help getting back on their feet after an economic crisis. First of all, their office staff is a joke. The only thing the receptionist knows how to say is ""talk to Tom"". Lucky for her Tom is never there- or at least that is what you are led to believe until you are sitting in the parking lot looking through the front window at him while the girl on the phone tells you he stepped out. I have stood in the office and watched her look at the caller ID and make a snide comment to other employees. We bought a car there and so did our neighbor. Over 4 months we waited, and still no title and no plates on either car. Every time we call we are told ""Tuesday""- lots of ""Tuesdays"" had passed still no plates and no title. We wanted to trade the car in for something more gas efficient and we couldn't because the Secretary of State still had no paperwork. The Secretary of State Police looked into the matter. They told the investigator that "" There were cash flow issues"". Something is not right if a dealership can't afford to apply for your plates- after you already paid them for it. THEY ARE NOT TO BE TRUSTED!!