Runnemede replaced my A/C unit in 2004, luckily I have never had a problem with it.. until now.. so last week I call to get it serviced, Judy told me Thursday between 12-4, my husband had to take a ½ day off of work to be home. At 3:30pm someone called him and told him they wouldn’t be out. So we rescheduled to Friday the next day at 4pm. Friday comes, at 5pm I call the office, Kevin says oh the time frame is between 4-8pm, (that was not said to us initially) so we waited again. … at 6:36pm on Friday we got the call that no one can come out. Keep in mind, its hot out. I explained to Judy that I have 1 year old twins that are on monitors and breathing treatments and I need service because of my children’s health. So yesterday I call, and we make another appointment for today from 4-10pm (which is ridiculous of a timeframe) and at 7:30am this morning Kevin calls and says Runnemede can’t service us?? WHAT are you serious??? Thanks for giving us the run-around since last Thursday. Word of mouth is your best advertising… trust me, I have a big mouth, and I won’t be saying nice things about Runnemede.. If your so overwhelmed with work (in this economy, not so sure that’s the case) why not be honest and upfront from the start and say you can’t come out due to lack of technicians. I kept on trying to give Runnemede my business…. Sorry… that no longer will be that case! Im very disappointed that Runnemede lead us on, my children suffered for the lack of courtesy and respect of Runnemede. Very unprofessional!!!
Your slogan on your website is funny…EMERGENCIES DON'T TAKE TIME OFF. Neither does Jim, Jeff, Chris than why is it so difficult to get service for an emergency??