Antioch Chrysler Jeep Dodge

they lie to you this thursday i when there to leave my new jeep for service than is lub oil and filter replacement than cost 36 dlls after taxes and disposal cost 42.95 than is o k the service person caming to my car and took me to the both where a show my cupon of 36. 95 dls for the service those usual send by mail to you house. the service person read this say ok oil and filter check with 10 point of security of the veicle. i got a yelow paper to sing up to gave the permition to change the oil and filter where was not a price and spesification of the job than just splaint to the service guy. really bad mistake.....!! was 42.95 after taxes when i got there to pick up my car the cashier told me is $ 431.95 yes you read right $ 431.95.... the part of the midle of the paper than i sing up was blank, this part was used to whrite other services than was not there when i sing up. they make a fraud. of curse surprice o told her was wrong ? i just came with this upon 36.95 cost for lube oil and filter with ten security point and you told me 431.95/ what s whrong that person with out respect just told me if you have a question go to you service guy. up set i when there to get a splication about this and the service person say well you car have some miles and we make a turnup in you veicle.... yes just like that..... i answear to hin not way, i never order that u never tol me that, never get a call to ask me about that, never u told me was whrong with my jeep never ever and now just gave me a bill to pay? notway i do not have to pay what i do not order to do....!!! the service person just turn his face and walk to the side of the booth and told me in his way let me talk to my manager but you have to wait cause i belive hi is in lunch... that person let me out side by the parking waithing for him.... i was upset cause is not my mistake, after i searching for that service person and was inside of a small office beside of the service boths where he call me and there the mannager with the name on his frames on the wall of david. hi never told me his name, never was polite and with actitude of governator of cheep movie say to me; well looks like u did not understand what is ourperformance service? i answear no because i came with a cupon to do an oil change and the service guy knew that and result than i got a turn up in my new car. the mannager just told me this... well you car was siertain milles and the turnup was part of the sevice necesarie in you veicle... i repit again to him the reason because i was there and he just cut me looking at me like a roche saying to me... well if you do not want to pay for this service i canot gave you you veicle.... just like that... the bad thing is than i work in milpitas, the bad thing is than is the onli one veicle i have and the bad tning there is not transportation from brendwood to milpitas if is not a taxi. they make me wait long time for just an answear, try me like a roche, make down for the mistake of the service person who is nothing onest to say sorry i made a mistake.... belive me ... this is not a review of madness is a review to those people who thinking than cause are enchange of one plece can do anithing but witout that pleace are nothing. yes i pay... now im in my job after a meting with 431.95 dls less in my wallet cause those frauds people who onest are not like a human. of curse i make a picture of the paper work i got first and i will sent it today to my lawyer to resolve this madness than they did to me cause they are un update personel. read the reviews not just this one and make a decition where will be the next time you will take you brand new car. because they can make changes and services tan 31000 miles car dosen't needs like a turn up. may be u can be the next. think tws. more

they lie to you\r \r this thursday i when there to leave my new jeep for service than is lub oil and filter replacement than cost 36 dlls after taxes and disposal cost 42.95 than is o k\r \r the service person caming to my car and took me to the both where a show my cupon of 36. 95 dls for the service those usual send by mail to you house. the service person read this say ok oil and filter check with 10 point of security of the veicle.\r \r i got a yelow paper to sing up to gave the permition to change the oil and filter where was not a price and spesification of the job than just splaint to the service guy.\r really bad mistake.....!!\r was 42.95 after taxes\r when i got there to pick up my car the cashier told me is $ 431.95 yes you read right $ 431.95....\r \r the part of the midle of the paper than i sing up was blank, this part was used to whrite other services than was not there when i sing up. they make a fraud.\r of curse surprice o told her was wrong ? i just came with this upon 36.95 cost for lube oil and filter with ten security point and you told me 431.95/ what s whrong\r \r that person with out respect just told me if you have a question go to you service guy.\r \r up set i when there to get a splication about this and the service person say well you car have some miles and we make a turnup in you veicle....\r \r \r yes just like that.....\r \r i answear to hin not way, i never order that u never tol me that, never get a call to ask me about that, never u told me was whrong with my jeep never ever and now just gave me a bill to pay?\r notway i do not have to pay what i do not order to do....!!!\r \r the service person just turn his face and walk to the side of the booth and told me in his way let me talk to my manager but you have to wait cause i belive hi is in lunch...\r \r that person let me out side by the parking waithing for him....\r \r i was upset cause is not my mistake, \r after i searching for that service person and was inside of a small office beside of the service boths where he call me and there the mannager with the name on his frames on the wall of david.\r \r hi never told me his name, never was polite and with actitude of governator of cheep movie say to me; well looks like u did not understand what is ourperformance service? i answear no because i came with a cupon to do an oil change and the service guy knew that and result than i got a turn up in my new car. the mannager just told me this...\r well you car was siertain milles and the turnup was part of the sevice necesarie in you veicle...\r \r i repit again to him the reason because i was there and he just cut me looking at me like a roche saying to me...\r \r well if you do not want to pay for this service i canot gave you you veicle....\r \r just like that... \r \r the bad thing is than i work in milpitas, the bad thing is than is the onli one veicle i have and the bad tning there is not transportation from brendwood to milpitas if is not a taxi.\r \r they make me wait long time for just an answear, try me like a roche, make down for the mistake of the service person who is nothing onest to say sorry i made a mistake....\r belive me ... this is not a review of madness is a review to those people who thinking than cause are enchange of one plece can do anithing but witout that pleace are nothing.\r \r yes i pay...\r \r now im in my job after a meting with 431.95 dls less in my wallet cause those frauds people who onest are not like a human.\r of curse i make a picture of the paper work i got first and i will sent it today to my lawyer to resolve this madness than they did to me cause they are un update personel.\r \r read the reviews not just this one and make a decition where will be the next time you will take you brand new car.\r because they can make changes and services tan 31000 miles car dosen't needs like a turn up.\r may be u can be the next. think tws.\r \r \r \r more

I concur with the horrible service. - They over-torqued the wheels on my Mazda and stripped the lugs. - They performed a 15K service but did not give me a list of services performed under this - Added engine oil and fuel additives without my authorization Contact me off-list for the full skinny more

I concur with the horrible service. - They over-torqued the wheels on my Mazda and stripped the lugs. - They performed a 15K service but did not give me a list of services performed under this - Added engine oil and fuel additives without my authorization Contact me off-list for the full skinny more

Attn Mr Knokes Owner Antioch Chrysler - Jeep - Dodge COMPLAINT 1810 Auto Center Drive Antioch ,Ca 94509 SERVICE DEPARTMENT Sept 10th 2009 Re : Invoice # ##### Sent Via fax ############### 925- 754-5837 Dear Owner , I brought my 2006 Town Country Van to your facility for repair of my rear Sliding Passenger door , Service advisor # 86 Beranardus wrote up the repair order I advised your service writer the door did not open from the inside and the door did not close right . And the paint was peeling off the right window trim where the door track ran on . I also asked him if the car was still under it’s factory warranty he stated yes it was I then went to look at new cars and got a phone call from your service advisor telling me the key was locked it the van , I told him I gave you the key and the van was still open when I Left he stated do you have a spare key so I can move it I told him I was 125 miles from home . Your adviser said don’t worry about it I will figure it out . I got picked up by a friend and was waiting in the area However I do have first day rental coverage your advisor said it would be taken care of that day , I called at 1:45 pm to check on the car , your service advisor said the door is fine opens from inside can not find any problems I told him the door does not open close right , and will not open from the inside he said let me have my guy check it again . Your adviser calls me back at 2: 25 pm and says they found a cable that had fell off the door on the inside , and the door now works great . Ready for pick up . I arrived at back at 3:25 pm Your service advisor directed me to the cashier to sign the paper work . I did so and the went back out to the advisor to get the Van keys he had the van brought up First thing I noticed a bird crapped all over my front windows , and I tested the door my self Yes the door did open from the inside now but still did not close right and the paint that was peeled on the window trim was not addressed at all . I went back to him and said what’s going on here the door still does not close right , and what about the paint , he said your right the door does not close right and the roller on the door is the cause to the paint peeling he said let me get my tech back here to look at it . The tech looked at the door and told him it was out of adjustment and the door roller was hitting the paint , then your service advisor stated , that is no covered under the warranty , At that point I was really mad after waiting all this time to get no results . Other than bird dropings on my window and more song and dance . What a night mare from hell with your service department . Cat & M Game . I will be making a complaint with Chrysler and the along with Complaints Board . Com from start to finish your company get’s a hands down in service . Thank You ### ### ##### Cc: Chrysler Corp Cc: Cc: Cc: CBDC Pros: DONT USE THEIR SERVICE DEPARTMENT Cons: THEY WONT FIX YOUR PROBLEMS more

Attn Mr Knokes Owner Antioch Chrysler - Jeep - Dodge COMPLAINT 1810 Auto Center Drive Antioch ,Ca 94509 SERVICE DEPARTMENT Sept 10th 2009 Re : Invoice # ##### Sent Via fax ############### 925- 754-5837 Dear Owner , I brought my 2006 Town Country Van to your facility for repair of my rear Sliding Passenger door , Service advisor # 86 Beranardus wrote up the repair order I advised your service writer the door did not open from the inside and the door did not close right . And the paint was peeling off the right window trim where the door track ran on . I also asked him if the car was still under it’s factory warranty he stated yes it was I then went to look at new cars and got a phone call from your service advisor telling me the key was locked it the van , I told him I gave you the key and the van was still open when I Left he stated do you have a spare key so I can move it I told him I was 125 miles from home . Your adviser said don’t worry about it I will figure it out . I got picked up by a friend and was waiting in the area However I do have first day rental coverage your advisor said it would be taken care of that day , I called at 1:45 pm to check on the car , your service advisor said the door is fine opens from inside can not find any problems I told him the door does not open close right , and will not open from the inside he said let me have my guy check it again . Your adviser calls me back at 2: 25 pm and says they found a cable that had fell off the door on the inside , and the door now works great . Ready for pick up . I arrived at back at 3:25 pm Your service advisor directed me to the cashier to sign the paper work . I did so and the went back out to the advisor to get the Van keys he had the van brought up First thing I noticed a bird crapped all over my front windows , and I tested the door my self Yes the door did open from the inside now but still did not close right and the paint that was peeled on the window trim was not addressed at all . I went back to him and said what’s going on here the door still does not close right , and what about the paint , he said your right the door does not close right and the roller on the door is the cause to the paint peeling he said let me get my tech back here to look at it . The tech looked at the door and told him it was out of adjustment and the door roller was hitting the paint , then your service advisor stated , that is no covered under the warranty , At that point I was really mad after waiting all this time to get no results . Other than bird dropings on my window and more song and dance . What a night mare from hell with your service department . Cat & M Game . I will be making a complaint with Chrysler and the along with Complaints Board . Com from start to finish your company get’s a hands down in service . Thank You ### ### ##### Cc: Chrysler Corp Cc: Cc: Cc: CBDC Pros: DONT USE THEIR SERVICE DEPARTMENT Cons: THEY WONT FIX YOUR PROBLEMS more

We bought an 07 mazda 3 from here back in 07. They had a lot of options as far as upgrades & colors, but they overlook the little things. For instance, we never got the owners manual even though we were promised one several times, the sticker thing over the gear shift (it;s a manual transmission) that fell off after 2 weeks!, and we were supposed to get free oil changes there for next 4 years but every time we go in there they can never find it in the computer, so it's a huge pain. And when we were getting the car, we were there for about 8 hours & that's just ridiculous! more