Attn Mr Knokes Owner
Antioch Chrysler - Jeep - Dodge COMPLAINT
1810 Auto Center Drive
Antioch ,Ca 94509 SERVICE DEPARTMENT
Sept 10th 2009
Re : Invoice # ##### Sent Via fax
############### 925- 754-5837
Dear Owner , I brought my 2006 Town Country Van to your facility for repair of my rear
Sliding Passenger door , Service advisor # 86 Beranardus wrote up the repair order I advised
your service writer the door did not open from the inside and the door did not close right .
And the paint was peeling off the right window trim where the door track ran on .
I also asked him if the car was still under it’s factory warranty he stated yes it was I then
went to look at new cars and got a phone call from your service advisor telling me the key
was locked it the van , I told him I gave you the key and the van was still open when I Left
he stated do you have a spare key so I can move it I told him I was 125 miles from home .
Your adviser said don’t worry about it I will figure it out .
I got picked up by a friend and was waiting in the area However I do have first day rental coverage your advisor said it would be taken care of that day , I called at 1:45 pm to check
on the car , your service advisor said the door is fine opens from inside can not find any problems
I told him the door does not open close right , and will not open from the inside he said let me
have my guy check it again . Your adviser calls me back at 2: 25 pm and says they found a cable
that had fell off the door on the inside , and the door now works great . Ready for pick up .
I arrived at back at 3:25 pm Your service advisor directed me to the cashier to sign the paper
work . I did so and the went back out to the advisor to get the Van keys he had the van brought
up First thing I noticed a bird crapped all over my front windows , and I tested the door my self
Yes the door did open from the inside now but still did not close right and the paint that was peeled on the window trim was not addressed at all . I went back to him and said what’s going
on here the door still does not close right , and what about the paint , he said your right the door
does not close right and the roller on the door is the cause to the paint peeling he said let me get
my tech back here to look at it . The tech looked at the door and told him it was out of adjustment and the door roller was hitting the paint , then your service advisor stated , that is
no covered under the warranty , At that point I was really mad after waiting all this time
to get no results . Other than bird dropings on my window and more song and dance .
What a night mare from hell with your service department . Cat & M Game .
I will be making a complaint with Chrysler and the along with Complaints
Board . Com from start to finish your company get’s a hands down in service .
### ### ##### Cc: Chrysler Corp Cc: Cc: Cc: CBDC
Pros: DONT USE THEIR SERVICE DEPARTMENT
Cons: THEY WONT FIX YOUR PROBLEMS