Our beloved Shih Tzu was recently diagnosed with CHF... I made an appt. with Dr. Jodie, and was excited
about taking a more "natural approach"to help her.When reading about the clinic, it sounded different, and refreshing. I felt they would be as compassionate as they stated in on their site. I never got that feeling from the first minute we walked in...and it went way downhill from there. On my last visit, I ran in during my lunch hour to pick something up...the young lady at the desk proceeded to check me out, when she was interrupted by Dr. Jodie. (who barely said hello)Without so much as an "excuse me" they went to the back, and the next thing I saw the young lady put on her coat & leave! I was always taught in business,that there is no more important than the person in front of you! Another receptionist finally took over. I also asked her for the cost of a refill. She gave me a very high quote. I decided to order through 1800Petmeds, at literally 1/2 the price! Unfortunately, I needed vet approval, which I could not get. I then spoke to their office manager, Lindsay. When I told her what I was quoted, and that I needed to get the prescription going, she told me that no one but her has the capability of quoting prices, and it would be impossible to get a quote. Her exact words to me were"Somebody here is lying"... She went on to say that their staff is "overworked, underpaid, hence the reason I received sub-par service. At that moment, I thought, if she is representative of any future services, I better cut ties now! She went on to say that clients such as myself are unappreciative, and do not understand what they are going through. Whoa!!! Information overload!! What does this have to do with me? Needless to say, I would NEVER, EVER, think of continuing with such a demeaning and insulting practice! I don't care how great anyone is at their craft...if you don't have the people skills, and true compassion for your client...you will never to earn the respect of displaying your talents or skills!