Horrible customer service. I scheduled an appointment for them to send someone out to our home on Friday afternoon between 3:00 and 5:00 p.m. I made arrangements to leave work early so that I could meet with their representative at the scheduled time. Arrived at home at 2:45 p.m. and proceeded to wait for their representative to arrive. At 4:45 p.m. I called their offices to get an update as no one had shown up yet; however, no one answered their phone and I was directed to voicemail. I proceeded to leave a message and request that they call me asap as the appointment window was about to close and no one had arrived. I followed up the phone call with an email message. It is now Saturday afternoon and I have not heard from anyone from the company via telephone or email. I will not be using Andy On Call ever again as I believe customer service and integrity should be at the top of any service company's ladder when it comes to priorities.