I initially used IcyHot and thought the service was great. Mario was dedicated, knowledgeable, and the prices very reasonable. Due to my first experience, I remained loyal and attempted to use Icy Hot services several times again. Unfortunately for me, that was a mistake, as more than once Mario from Icy Hot constantly never showed up and repeatedly told me he was in traffic. I ended up wasting over several days of waiting for him to show up on more than one service incident, for him to completely stop responding and just never show up, more than once!!! That's outrageous! It was a total waste of my time, all while I could have contacted a more professional a/c repair company that would have been more considerate of my time and acted much more professionally. Mario acted like he cared, but in the end, he just never showed up or followed up or even communicated appropriately to me. I would NEVER reccommend Icy Hot to anyone ever again. This was more than one incident of this occuring and extremely unprofessional
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