With a customer-centric approach to business, Amy Cimetta measures her success by her clients’ satisfaction. “It’s about putting my customers first. I get a clear understanding of their goals and then I set a plan in action to achieve them. It’s about communication. I keep them updated on the market, the competition, negotiation tactics, pricing strategies, and buyer and seller psychology. It’s about feedback. I ask for input and reactions, ensuring that I am meeting my clients’ needs. It’s about empathy. If I truly understand my clients’ perspective, I can better represent their interests. It’s about a work ethic. Ultimately, I am committed to exceeding my clients’ expectations.”