I've been here twice, once in Nov. 2008 and again in Jul. 2009. In Nov. 2008, their 19 year old tech Zachary Kerinuk was out ""test driving"" my car for a vibration I felt only when braking. He ran my car into a telephone pole and I was then without a car for 2 months. The man who identified himself as the ""owner"" of this American Tire Co. location, a person named Tom, was nice and professional, and his insurance company made sure I had a rental the entire time. It just happens that their tech Zachary died in another reckless accident in his own vehicle one week to the day after he almost totaled my car. Very unfortunate, and I pray his family is healing, but I didn't see how he was able to get off so lightly after the damage he'd done on my own car, and I didn't know why he was allowed to take my car out to test drive it 2 miles away from the shop when I could have shown him the problem in the parking lot. He was joy-riding, basically. The cop that dealt with the wreck on my car didn't issue him a ticket because Zachary and Tom were able to convince him he was ""testing"" my breaks (going in excess of 50mph around a very sharp turn on Pettus Road, by the way). The cop told me he believed Zachary was lying but he wanted to cut him a break. Anyhow, I got my car back 2 months later from Accurate Auto Body (they're great, btw), but the vibrating brakes still weren't fixed, despite the fact that American Tire Co. told me my brakes looked fine. I took it to Tire World on Murfreesboro Rd. (they're great too, btw) and they told me my rotors were so badly warped, any reputable mechanic could have told me that. Anyhow, fast-forward to Jul. 2009 - got a BAD flat and happened to be at Target right next to the same American Tire Co. So I spent the better part of a Saturday morning there, I'd specified that I wanted my 2 new tires on the front, they ignored that and mounted them on the back, so they had to re-do that, etc. I'd gotten an alignment and tire balance as well, but I get on the highway and now my car vibrates at high speeds and pulls to the right. I called Tom, the ""owner"", only to find that he was never the owner and is no longer with them as of about 2 days ago. They can't find what's causing the vibration (even though it started the day they ""aligned and balanced"" my car). I'm not going back, even though I have to pay all over again for someone new to start on it. Bottom line - decent people in person, not so nice on the phone because that's when people assume they can be rude since they aren't staring you in the face, and definitely the most running-around I've EVER done when working with a mechanic. Sure, your oil change here may go just fine, but if you don't like people driving your car without your permission (and crashing it into utility poles at 50mph), or being given the run-around when you left VERY specific instructions, of being talked to rudely over the phone when they're clearly at fault, you may want to try Carmax or Tire World on Murfreesboro Rd. Been going to those places for years, and I'm not sure why I ever even chanced American Tire Co. - it just happened to be closer to my home. That's two for two for me, so I'm washing my hands of them.