I've only used them a couple of times (I don't have much carpet), but I was pleased with the service. They honored the coupon in the Val-u-pak mailed to my home (and they didn't try to scam me into buying more). They were able to schedule me right away, and they showed up right on time. I was really pleased with how clean my carpet got, and the smell was pleasant. I would certainly use their service again if I ever needed it.