This is unqualified, the best experience any person ever had with a glass or auto company. I have found in the past that if they can soak you they will. But here, that went the other direction and fixed the windshield of the cracks instead of replacing it as I ordered. The guy said, this can be fixed and he showed me how but doing one little crack and I was sold. Ultimately it took less time, less money, and my faith in humanity is restored.