They deserve five stars because:
-- They care. They genuinuely take an interest in helping you get back to where you started (or better).
-- They work hard. The work often is physically brutal and the emotional elements even more so. These guys sustain a level of commitment to results that puts old Al Davis and his crew to shame.
-- They are lovely. It's rare that folks doing work in the medical space can maintain a positive outlook and carry it genuinuely day-to-day. My experience with Joan and Shawn say it's possible. And the rest of their support team plays right off that positive attitude in ways that make it infinitely better than circumstances would often say is possible.
-- They have good support services. You can actually book appointments and count on them being on-time every time. You can change appointments and count on the paperwork being done right. You can count on them handling insurance transactions as close to flawlessly as I have seen.
Just great people doing great work. And that's what the five star rating ought be there to support.