Thanks Ed, Lee, and Joe...you guys are the best. I will definitely bring my car to All Tune and Lube for any and all work going forward!! \r
On Saturday, December 22, 2012, I took my Ford Taurus to All Tune and Lube in 7100 Ritchie Hwy Glen Burnie, MD 21061 to replace the sparks and wires, the owner, Ed, and I had a misunderstanding. Yet he, realizing that I was dissatisfied, took the initiative to call both my cell and work numbers just to try to fix the issue that I had with his shop. This man did not stop until the issue was settled. He asked me to go back to his other All Tune and Lube shop in Pasadena, MD to fix the problem--at this time they did not charge me any more money and he was calling in to the shop to make sure everything was good with their work. Ed changed my mind about small business owners; I was always under the impression that they were indifferent towards customer satisfaction. But with Ed, he was behind his service 100% of the time. He is willing to work with you until everything is fixed and customer satisfaction is guaranteed. He stands true to his job. \r
Also, Joe at All Tune and Lube in Pasadena took the time to explain and answer questions. \r
Good customer service and honest mechanic! I would highly recommend to anyone in the area in need of quality mechanics.