I live in Portland Oregon and last Friday (9/6) AMS was supposed to come move us from one house to another about 3 miles away. They never showed up. I contacted them 3 times that day and they lied to me twice. I was told earlier that week that the crew would do their first scheduled moves then they would come to me maybe around 10:30 but certainly no later than 2PM. I was told the crew would call me about an hour before they would arrive. So I don't hear anything all day so I call around 2 and am told the crew is just finishing up a move and would call me when they are done. At 4 I call and spoke with the Operations Manager who told me the crew was just finishing up but it was getting late and would I want to just do the move on Saturday. I told him that wouldn't work because I had a cleaning crew coming in at 7PM and a painting crew arriving the next morning. He said OK, they'll be there as soon as they can, and I asked him how late these crews worked and he told me "until it's all done". He lied. I called back about 25 minutes later and was told by the Assistant Operations Manager that No Way was this move happening tonight. I could get a slot for Saturday morning and that he would waive the 5 hour Minimum for weekends. So cancel the cleaning crew (which cost them) and reschedule the painters for later in the day.
So, poor planning, poor communication and poor service. I would not recommend this business to anyone that really needs a reliable company to move them.
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