Thomas, the owner/operator for All-Chimney is very knowledgeable and patient. He took the time to answer all my questions when the quote was being written. He was very prompt with service and the total cost ended up being less than the original estimate. He is very courteous and professional. I have used his services twice now. The first time to do a general chimney and dryer system cleaning. The second time to do some repair work on the damper to my chimney.