My biggest disappointment concerning ACS is their inability to resolve customer concerns. \r
I found the concept of a deep cleaning appealing so hired ACS. After setting up the initial appt Fernando called a couple of times to reschedule. During one call he asked if I could ‘run home at lunch & unlock a back door’. For me this was a bit disconcerting since I had not done business with them in the past. Nor was it convenient since I was at work and a ‘run home’ would take 1 ½ hrs+. Instead I worked it out to leave the office early towards the end of the day.\r
For the most part the service was nice and the staff was polite, but they missed some important tasks, especially considering this was a deep cleaning & I was paying accordingly; didn’t shake out the rugs at the doors, missed sweeping under one entirely. Didn’t clean behind or around the living room couch & end tables. Didn’t clean the entryway & laundry room. Spent the better part of an hour cleaning a self-cleaning oven. Preferred they spend an hour cleaning other areas. His response to my concerns were, “guess we can’t please everyone.”\r
A valuable item was broken during the cleaning. Initially they were accommodating but have since made the process stressful. Fernando requested I meet with him & his wife in person and, as he phrased it, the employees accused of the damages. I agreed to meet with him & his wife, but felt it unnecessary creating an awkward situation by including the additional staff members. How ACS decides to handle the situation internally I felt was none of my business. I was literally told, “I believe my employees have the right to defend themselves and face their accuser.” I reiterated that I would be happy to meet with him & his wife. I have not heard from ACS since…..\r
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