There is NO customer service here, bought a car, they say it needs brakes, say its included in the price of the car. Do I get brakes? NOPE. Send me off in the car, right head light is falling out, no valve caps on any wheel, major exhaust leak. You would think the ""saftey check"" they do to the car would catch these things. They tell me I have to take it to a VW dealership for the warranty on the exhaust just TWO days after picking the car up. Every heard of courtesy?? The salesman are VERY misleading. Tells me it will get new calipers, rotors, pads, etc. Brakes were not even touched. Oh and to mention the huge bubble in the tire, thats safe to drive down the highway. All of these issues that showed up a day after picking the car up should have been attended to BEFORE they gave the car to me. Steve Bianchi is a horrible manager who should just get fired from this dealership too, like the other ones he's worked at VIA GOOGLED. They wanted to put the tire back on that had a bubble in it because they didnt get the tire yet, and needed the car for another customer. I have to say thats AWESOME. Take care of one customer first. Put me back in a car with a huge bubble in the tire?? Just look at the reviews, Steve has been there since about 2009, and since then the rating for this dealership has gone down, weird huh? . Bad service department, I get an oil change sticker with a check mark on it. What the heck is that suppose to tell me? Miles? Date? Oil grade? This dealership care about making a quick buck and hoping your not a car person, so you dont come back within that 60 period... Shop around, go elsewhere. This dealership isnt worth the hassle.