I visited this store just to check out the selection and saw a few fish I liked so I decided to make a minor purchase.
No problem getting the fish and I had a great conversation with the individual checking me out. So great in fact that I wasn't paying attention to the final checkout cost and didn't realize what I was paying until later that night.
I looked at my receipt and was shocked to find out i had paid $24.99 for a botia that as far as i knew should have cost $2. I returned to the store a couple of days later to ask about the charge and was floored when i was told that the price was accurate.
The manager on duty was the individual who collected my fish in the first place and I asked him why he did not tell me the fish (which was not labeled on the tank) was so expensive. He had no answer for that but did say that the very expensive fish are not labeled because he gets tired of being asked why the fish costs so much.
A little word of advice, if somebody is buying three fish for under two dollars and one unlabeled fish for 25 that looks almost identical to a 2 dollar fish, you might want to tell him.
The manager called his boss and informed me that the fish in question should have only been 19 dollars so he would give me a store voucher for the difference.
I was not happy with that
I drove to Fintique (my regular LFS) and saw an almost identical fish for under 2 dollars.
I returned to Alamo Aquatics to report my findings and the Manager (who was visibly annoyed by my presence) called his boss again and offered to take the fish back and keep it for a couple of days before a full refund.
I returned with the fish that night and met other employees who were friendly, helpful, and most of all, compassionate. I brought my other botia (the $2 one) for comparisons and they all agreed that they could not tell me why one was worth $25 and the other $2.
The manager this time made me wait much longer, while he continued whatever he was doing and even started new tasks as I waited. I made ever effort to keep the mood positive, I do not like bad situations, and simply wanted my money back. His mood was not good, and getting even a verbal response from him was like pulling teeth.
After much back and forth and leaving the store and returning and another call to his boss, the manager (obviously fed up with my insistence for good customer service) offered a cash refund right there for the fish. (I did not want to leave the fish there for 3 days only to hear ""it died"" and get no refund).
I was handed $24 dollars cash, (mind you the fish was $24.99 plus Tax) and left with my small victory.
As long as that store is managed by that guy i will not set foot in it. Everybody else was great, but this guy is going to ruin that business.
Sadly, I was going to return and purchase a peacock bass, but I can't justify giving them any more of my money.