Where do I start? Well, to give you the short story, they have impressed me and I am forever loyal to them. Read on for more details.
I originally purchased an airsoft gun from them for my 15 year old son. This was a last year for Christmas. It shipped out quickly, arrived on time, and was in perfect condition. My son loved that gun. He would sleep with it and take it to school if i let him. He probably shot over 10,000 rounds through that thing in a short time of 4 months before it finally gave out on him.
Of course he was heart broken. And for $40 or so, I felt he got all the use out of that thing that it was worth. Of course he wanted another one, but I wasn't about to just say ok without any contingencies. I told him if he got over 3.5 for the last semester I would do it. It a little more complicated than that. It involved averages and was a sliding scale to determine how much i would buy him.
In any case he got it! and with flying colors. Based on what we agreed we got him a $160 gun this past christmas. Again it shipped out quickly, and arrived on time. But when he took it out he was crushed that it didn't work.
I told him to handle it and he tried for a week or two. Called them half a dozen times and got nowhere.
I finally stepped in to help out because i felt like he wasn't getting anywhere. After 2 calls I was pushed up to a supervisor who was very helpful. Of course, I wasn't so polite, but he kept his cool. After spending 30 minutes with him, we got the whole situation squared away. It was all a big misunderstanding. He had notes for all the calls my son made and sadly i think he was just too impatient to listen to what they were telling him and essentially just didn't know how to test the problem. It turned out it wasn't defective, he just wasn't using it correctly.