This place is terrible. I'm a local and was so happy to find an Agway nearby. We visit this store regularly to buy catfood. Truly EVERY time we visit this store, it takes 15-20 min to be checked out. Whether there are long lines or not, there is no sense of urgency at Agway with getting customers served and out the door. I ordered a topsoil delivery from them on a Friday. I was told by the person I spoke to that it would be delivered by the end of the weekend (Sunday). It never arrived. I called back Tuesday to find out what was up. They said it was too wet to be delivered, and could not give me an ETA, then rushed me off the phone... I got to thinking about it and wondered why they don't COVER the soil so they can deliver when they promise to? Or, at least not make a promise they don't follow through on? OR simply give the customer a call to let them know they weren't forgotten but they aren't doing deliveries in the rain? Something??? A week after I ordered the topsoil, and it still hadn't arrived, I called to cancel the order. I spoke to a local competitor and set up a soil delivery with them instead. They confirmed to me that Agway did not have any sense of customer service, which solidified my decision to write this review. I am not a proponent of spewing off just because I'm angry one particular day. But this has been a pattern of SLOW & unhelpful service. When I called to cancel my order, Agway could not find it. My credit card had been charged. While the cashier was very nice and listened to my frustrations, and offered apologies, I am angry this could not even be CANCELLED quickly. I spent about 15 min of the 20 min conversation on hold while they tried to locate my order, which they never did. She said even if she could find it, a manager would have to credit the card back. I asked why whoever answered the phone could so readily charge me, but not credit me? Manager called back -never apologized for not calling me to tell me it wasn't being delivered, or for losing my order. Will never go back.