Called and explained emergency situation with flooring need to be replaced asap. It was no problem they could handle it and they would be out friday so that it would be done by sunday. Friday they come out without tools or people and take a look at it (which i am ok with despite the expectaion that was set.) ill be there saturday 8am. Waited all day saturday and left vmails all day. when i did get through it was excuse after excuse. im waiting on a guy ill be out by 10, 12, ( i have the vmail apologizing and saying he would be there the next day 6-7am that i got at about pm as we were calling him) i waited till 930 am the next day and not even a phone call. when we finally got through to him he told us his house burnt down. if you need a good story call this guy but if you need your floor fixed get a professional.