I called and was told that the trophy that I needed engraved (3 lines 24 characters) would be $30 and it could be done in 30 minutes while I waited. When I delivered the trophy, I was told that it wouldn't be 30 minutes, it would be 2 days. On the 3rd day I called them to find out the status, and was told that they could get it done the next day (4 days total). When I went to pick up the trophy today, I was told it was $50 instead of $30, the price had gone up $20 because they had to make a new jig to keep the plaque in place. I told them that I should have received a call prior to them starting, they had the time-it was there for 4 days! I could have checked around and got a better deal, but now I'm screwed. The lady called the owner and asked if she could charge me the $30 since that was what I was quoted and he said no. It is just a bad way to do business, and they will not get my business or anyone else that I know!
Cons: Price and customer service