Advance Auto Parts

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951 Fairlawn Ave
Laurel, MD 20707

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(301) 776-7600
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My experience was different on September 24. I went in for a part for my automobile and the young lady proceeded to see if they had the part in stock on their computer. After a ...

Customer Service 9/24/2010

My experience was different on September 24. I went in for a part for my automobile and the young lady proceeded to see if they had the part in stock on their computer. After a few minutes I became doubtful that the part she was giving me was correct because she looked unsure herself. However, she insisted that it was the correct part. I took the car to my mechanic and indeed it was the incorrect part. I had to make a second trip to this store to exchange the part. In my opinion, this young lady not only needs to become more knowledgeable in the area of auto parts, but also customer service because she was slightly rude. Not impressed. more

Advance Auto Parts is Poor on Service when dealing with warranty items 11/24/2009

OMG did we ever have an experience. The Manager Chester Boyles was a complete JERK, and thats putting it in nice terms. A warranty item was purchased in his store. Part number matches, core was exchanged in the Shrewsbury store, so there is a tracking on the part. He refused to exchange it out, even though Advanced is supposed to have a main policy regarding returns and warranties on parts going bad. Very rude on the phone , and WE will never shop there again. Not to mention a letter going to corporate regarding his poor attitude and service. No stars for this store, shame it doesnt have a negative mark to post!!! Ms K more

Decent Variety 11/23/2005

I have visited this auto parts store on several occasions, and I have always felt a little let down by the experience. I have had trouble finding the items that I need on multiple visits, and the sales associates are not usually very helpful. I would recommend visiting the store if you are in great need of something you know they carry, but I wouldn't suggest going there if you need help finding something less common. more
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The part you need, when you need it.

Owner Message
  • With Advance Auto Parts in Laurel the part you need is just minutes away. Order online and you can have the part delivered to your local Advance Auto Parts within 30 minutes. It's simple. Go to advanceautoparts.com, find the part you need, check out and have it shipped to the local store. 30 minutes later, go to the store and pick up the part.

    So what are you waiting for we have the part you need. And if you aren't sure the exact part, our team of experts will be able to help you out.

Additional information
  • Hours: Sun 9am-8pm, Mon-Sat 7:30am-9pm
  • Payments: American Express, Visa, Master Card, Discover
  • Neighborhoods: Laurel
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