The ladies that work at the desk are airheads. The Vet tried to backpeddle after he didn't do 1 of the 2 procedures we dropped our dog off for, then acted like it was such an inconvenience to finish the job we payed him to do. Don't lie to me, please just fix your mistake. They just flat-out overcharge for all their services. We were getting our dog ready for air transportation because we are moving overseas. If we were staying in the area we would be finding a different Vet for sure!!