walked down where I wanted my fence to go with the salesman, got an estimate, signed a contract and paid half of the cost of my fence. After finally hearing from the installers, over a week after the contract date, I was told I needed to meet them at my house to walk down where the fence should be. This seemed like a duplicated effort and should?ve been the first sign that I was dealing with a dysfunctional company, but I took off from work and went to meet them. After waiting at my house for over 2 hours for the installers to arrive, I informed them that I had to go back to work and that they would have to come back. When I returned home after work that same day, I found that about 75% of my fence had been installed in concrete and in the wrong location. They had extended the fence too far up the side of my house, running out of fence and leaving a portion of my back yard not fenced in and unable to access with a mower. Instead of being hard to deal with and making them redo the entire job, I told them that I could live with a gate being put in to access that portion of the yard but to provide me with an invoice and to have someone contact me about the situation. The next day I was contacted by someone at Action Fence requesting that I pay for the job, so ignorantly I paid in full for the incomplete and incorrectly installed fence. I asked about the gate and he didn?t give me a price and said he would have the salesman call me. I never received an invoice or a call from the salesman however a new gate was installed. The very next day, a salesman called my wife, not me who they had been dealing with, requesting that we pay $550 for the gate. When my wife questioned why we had not been contacted beforehand like we requested and why we had to pay for installation of the gate, he responded that he would have his manager contact her. With no further contact from Action Fence, we returned home the next day to find that Action Fence had come and removed the gate. Not knowing the gate had been removed, we let our dog out and he left the yard through the open gap in the fence, got attacked by other dogs and nearly hit by a car. I contacted Action Fence about the situation and was not only cursed and threatened, I was told that it would be $627 for them to come and reinstall the gate! They told me that my wife had said she refused to pay for the gate and that I walked down where I wanted the fence installed with the installlers prior to installation. Both of course are lies and I hope no one else chooses to be treated this way while paying an inflated price to a company with unethical business practices. Not only am I left with a 4? gap in my fence, but I have not been refunded the cost of 4? of fencing material that I did not receive. I can?t over-emphasize what a miserable experience dealing with Action Fence has been.
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