Ace hardware

I happen to stumble upon this place while meeting up with a friend on the upper west side, and I was so happy I did. After having a quick lunch, I gathered my things and was about to depart quickly. However my friend frankly asked why the rush? I mentioned my bathroom disaster and how I needed to caulk the surrounding area of the tub because it came undone. I was on my way downtown to go somewhere else but was redirected to this handy little storefront. It was such a pleasant surprise. Not only were the workers wonderful, they pretty much had everything I needed. I didn?t need to go to a gigantic store. They even assisted me in what else I would need and how to do it. I totally recommend this place over any larger store if you happen to be in this neighborhood or even if you?re not. Whether it be gorilla glue to fix your favorite mug or a small can of paint to fix that hole in the whole made by a picture, this store is helpful. It may be deceiving from the outside but it is great inside. more

I brought a door to this Ace Hardware to be duplicated, and the person who helped me asked ""Do you want to pick it up, or do you want it delivered?"" I opted to pay the extra $15 to have it delivered. When the delivery day arrived, I got a call saying I'd have to come out to the sidewalk to get the door -- the driver isn't allowed to leave the truck. If I had known that I wouldn't have scheduled delivery, since I work during the day and my wife is the only one home -- caring for our infant daughter, by the way. I called Ace and explained all of this, suggesting that in the future they tell people what ""delivery"" actually means, especially when it involves leaving a baby alone inside and carrying something heavy. The manager got defensive and said ""It's written on the receipt"" (which I obviously didn't yet have when I was asked ""Pick up or delivery""), and that ""It's always been the company policy."" I'm sorry, am I supposed to be well versed in Ace company policy before I go there? I would have thought ""customer service"" would be company policy, but evidently I'm mistaken. I got the same lame responses from the delivery people. I didn't yell, I wasn't rude, I was trying to make a helpful suggestion. Everyone I spoke to was uncaring and defensive. They clearly couldn't care less about improving the way they do business, so I will be taking my business elsewhere from now on. more