I urge everyone who is mistreated by this company to know your rights. Keep records of calls and harassment, dates times and who you are speaking with. If you can tape the calls. Do not allow them to violate the Fair Debt Collection Practices Act. A federal law that supersedes Florida state law. If you don't know of it, read it and it will help. Report them to the FTC, Better Busyness Bureau, and the attorney General. That is the best way to shut this corrupt collections organization down.
Personally, I received a bill from them in the mail. They claimed I messed up an apartment I had spent a week cleaning in with friends before I moved out. I even had photos so I sent a reply that something was wrong. The proof they sent me that I owed them money was a pet clause which at the time did not even possess an animal. They said it was more than enough proof that I owed them money. Then things got ugly on their side, where they said pictures aren't good evidence and it's not their job to make sure the debts are legitimate because they don't work for deadbeats who owe money. The Woman yelled in to the phone and got more harassing as it went telling me they were going to ruin my life if I didn't pay them money whether I really owed them money or not. She hung up and when I called back asking for a manager, they giggled as they put her back on and she said I was only going to get her so I need to pay or else and hung up again.
So in that statement alone they admitted they were purposely collecting on people using harsh language and harassing tone even though the person might not owe.
I sent complaints around but in order for government intervention there has to be more reported cases and I know there are many out there being harassed by this company. They give collections agencies a bad name, I have friends in collections when I showed them my case, but more importantly the notes I took during the conversation they were infuriated and are attempting to do what they could on their end.
Pros: Hires horrible people that otherwise wouldn't have a job
Cons: Breaks the FDCPA on a regular basis