I had seen a pair of Chanel frames that I wanted and placed my order with Academy Optical as I was unable to find them anywhere else. The woman working told me that she would place my order and that my glasses would be ready in one week. When I went to pick up the frames they had order the wrong color and had the wrong lenses. (I paid an extra $200 for an anti-glare coating). They told me that the lenses had the coating on them and not until I compared them to the glasses that I already had did they see that they didn't have the $200 coating. They told me this was a 'loaner pair' and that my 'real' glasses would be done in one more week. I finally got my 'real' glasses a week and a half later. They did include the glare coating I ordered, however; it was terrible! There were feathers in the coating and tiny scratches on the lenses. I called up to speak to the manager, Ilona. I told her that the lenses didn't meet my standards and that I wanted to keep the frames but return the lenses so that I could order them else where. She proceeded to interrupt me numerous times and then hung up on me after telling me that I had gotten 'the best of the best'. I called back and told her again, that I was not happy with the product and wanted a refund. She then proceeded to yell at me telling me that ?No one talks badly about my products. If you have something to say, come into my store!? and hung up on me again. My suggestion is to stay away from this company if you want a product that has a guarantee and good customer service. I decided to replace my lenses with better ones from Lens Crafters who have continued to assist me, offer me discounts and even gave me 30 days to return my glasses if they didn't meet my expectations no questions asked. I will not be returning to Academy Optical and wish you the best of luck if you run into any unsatisfactory purchases from them.
Cons: They have no interest in keeping you as a customer, only in keeping your money.