Such great customer service! Troy was so helpful throughout the entire process. He went above and beyond my expectations by dealing not only directly with the insurance company so I didn't have to, but also delt with the tow, and kept me informed of what was going on with the claim. He educated me about insurance companies and that it's illegal for them to make you go to a specific shop. They can recommend but YOU have the ultimate say so in where it is taken. It is your choice and Absolute warranties it's work for as long as you own the car! Insurance companies might tell you there is no warrenty if you don't take it to where they tell you but there is in fact a lifetime warranty. They also work with all insurance companies. Thanks Troy for a beautiful repair and all my new info!