Everything was GREAT right from the start! I had my carpets, sofa, and air ducts cleaned on Thursday. It was very pleasant experience. The receptionist was very kind and helpful for all my silly questions. They called evening before my appointment to confirm the appointment with me. The following day I received a call around 8:00 am within my two hour window time. 10 minutes later two of their cleaning technicians showed up on my door steps. They were very professional and a delight to talk to. They did a great job and my carpets and furniture look like brand new. They thoroughly cleaned our ventilation system and I even got the deodorizer and now my house smells so refreshing. I will be recommending to my family, friends, and co-workers.