Called them once and won't ever call again. I should have know when they were abrupt on the phone to begin with. I told them I was not sure where the septic was located and they said they would be out the following day. The came the following day all of 15 minutes said they could not find the septic (barely made an effort to look) and told me to call back when I had it dug out. I did not call them back and will not ever.