My daughter went to a classmate's birthday party here a few weeks ago, and it was fantastic. The staff was so friendly and great with the kids. We just booked HER birthday party there for next month, and again, the staff was great. I filled out an inquiry form over the internet at night, and the manager called me the following morning. GREAT customer service! To arrange the party, I just needed to fill out a paper, and they do all the work. They supply the invitations, goodie bags, and thank you notes, too, which I thought was nice. The bowling alley itself is very clean and has been updated so it's nice and modern. They look to have a large selection of bowling balls, and their concession stand is clean with a decent selection, as well. They also provide bumpers for young children so they won't get any gutter balls. GREAT place for a fun time with family and friends!