Good: leaving. Bad: couldn;t see movie, didnlt get refund.. Improvements: Fire Jim the lying manager at customer service. hire people to take tickets that can see.. Other: NEVER buy tickets at movieticket.com. this theater oversells regularly and the first trip back in 6 years i left without seeing the movie or getting a refund or refund service fee for buying online that was supposed to be waived by joinign movietickets.com. Lose lose lose lose Merry Christmas!.