In today's society, rarely does a company provide outstanding service and put the customer first. Well, I would like to thank your representative Carlos Watson for demonstrating extraordinary customer service. I was truly dazzled by the whole experience.
Mr. Watson did everything possible to assist me with obtaining the ADT equipment; I was especially impressed that it was no longer about who got the sale but the protection for my home. He demonstrated so much SOUL (service on unbelievable levels). Mr. Watson was wonderful to work with. I was delighted to be on the phone with someone whose knowledge, respect, and sense of humor made this ordeal much less challenging. I was so glad that he was easy to understand and that he was able to explain what caused the problems with the installation and the reason why I could not purchase from Gaylord Securities. Thank you for hiring people like Mr. Watson and having them available to help your customers. He has truly created a fan.