They are very helpful and get you great rates! I have been very happy with them.We drove across country all the way from California to Tennessee, they booked us a room at every stopping point and got great rates. It was the middle of Summer and we still got amazing room rates. The really go all out and help you plan your vacation... not only road trips, Everything. Only downfall to get the wonderful travel service, you need to be a member. Just tell them where you want to go on your vacation, Honeymoon or special event. They will do the rest!