A J Barnes Bicycle Emporium

I live in MA - my parents in FL - My 82 year old dad brought my bike to Ryan and asked him to pack and ship it to me - Paid cash up front $40 to Pack and ~ $65 to ship - Said he would ship on 5/25 and I would receive it 5/27 on 5/28 no bike - Dad called on Sat 5/29 and was told the owner would be back on Tues after the Holiday - I started calling on Tuesday - voice mail is full - finally on Wed got thru and asked for the tracking number - it is a bogus number and with UPS' help am told there is nothing in their system coming to my address. I have tried at least 20 times per day to reach them. I went on their website and sent in an email from there - no reply and the Voice mail is still full every time I call- I even called the catering business in the same mall and he was wonderful - I gave him my work number and my cell number and he said he would bring it over to the bike shop - As of right now 11:37 am on Friday June 4th - 11 days after the bike was suppose to ship - I have no return call - no bike - I'm out $100 and my 82 year old Dad is very upset and feels like he was scammed. I read the other review and can't believe they are still in business. What type of company in this day in age can afford not to answer their phone? I tried to give them Zero stars for a rating but this website does not allow that - so they get 1 very undeserving star. If anyone reads this and can get hold of them for me I would greatly appreciate it - I would like to give them the opportunity to redeem themselves - just tell him it was the Mongoose bike - he'll know which one it is!!! db - in Massachusetts more

I walked into A J Barnes Bike Shop about 3 years with an old bike that I had bought from a police auction. I needed new rims and tires, new brakes a new chain and new gears. I was terrified of the costs I was about to incur but braced myself for the shock. I was amazed. The guys here saw that I was willing to learn and even help repair my old red bike and so they put me to work. We replaced my tires with thin road tires. The guys here showed me how to use steel wool to remove the rust from the wheels and spokes - I didn't need new ones. We cleaned and oiled my gears, changed my break wires, adjusted the breaks, and replaced my shifter with a new set that someone had discarded. The cost: New tires - A couple of bucks. Break cords - A few dollars. New gear shifter - $40 Valuable knowledge and hard to find help - Priceless! Not only did I get a great deal but I was treated right! Two years later I went back - my gears wouldn't shift. I walked in and the guys looked at me, "Jesyka! Hey girl, how are ya? Are you still riding?" I couldn't believe that after 2 years they remembered my name! Talk about customer service! The shop is not that big. It's located in a little shopping center just north of Briarcliff on the west side of Tamiami Trail. The bikes are average prices for new and specialty bikes - priced more for the serious riders that are really looking to invest. They carry bikes shoes, shorts, and shirts. Helmets and gloves and your normal bike accessories: brakes, handle bars, seats, cushions, reflectors, backpacks, etc. All are very reasonably priced. I would recommend A J Barnes to all bicycle enthusiasts, whether you live in the area or just passing through. They'll take great care of you! more