All of the animals I have seen leave this groomer have been gorgeous. The staff is very courteous, gentle and friendly. They know exactly what each pet needs for grooming. They always treat each pet with respect and are never rough with them. The only reason they are not five stars for me is that they are a little expensive if your dog is larger. My dog just required a bath and nail clipping. He is a short haired breed, and they were 25.00 more than my vet charges.