Terrible company- rescheduled 1st appt. due to flat tire. Room dimensions were given when appt. was scheduled, when techs arrived they said price would be more. Tried to call company while techs were there no answer. After they left, I discovered they torn leather on back of sectional which is in middle of room. They not only failed to mention it was damaged they stapled the tear with 6 staples going in every direction. I tried several times to call them they never answered. After my bad experience, I received their mailer in the valpack. It states""100% satisfaction always guaranteed, we call you back after we finish"" Not true. I called from a different phone after I read this. Surprisingly, they answered I told appt. setter about my experience she said she would pass along info to owner. I told her I did not expect to hear from him. I never heard from him.