Dealing with Paul was a nightmare! First, he was late with EVERY promised phone call or visit. He agreed to cut down a tree & remove the stump in my front yard. When he left, he said that they had to leave a pile of wood chips over the area that used to have to stump, and it would settle into the hole. Later when I was raking the yard to level it out for sod, we discovered that under the wood chips was NOT a hole, but a BIG hump of tree stump! When I contacted Paul to have him come back to grind the stump down more, he responded with ""well, I'm not going to make a special trip to come out there"". After a few phone calls back and forth trying to get him to come out before my sod arrived, he got irate and said he should have charged me more. Well, sorry, that's not my problem you think you undercharged me, but that doesn't make it ok to not finish the job! Apparently, he doesn't accept criticism well because then he said ""stop lecturing me, I'm not your kid"" and hung on me. He wouldn't answer or return any of my phone calls after that. Several days later (after we hired another company to finish the job), he drove by and said ""I told you we would come back"".......uh, I don't think so!