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Businiess name:
Bucky's Muffler, Brakes & Radiator
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Review by:
Guest
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Review content:
Ive been here before for an oil change before and they did the job OK so when I needed my exhaust fixed I thought Id give them another try. They fixed the exhaust and a few months later it started leaking from the manifold/head pipe flange, I took it back and told them what was wrong and the tech took a look at it, came back to the manager and said that 2 of the three bolts were gone. The manager then accused me of going "off-roading" because my truck is a 4x4, I told him that no that wasn't correct and after he grilled me again he agreed to put the two bolts back in and tack-weld them in place.
After about three hours of waiting I asked the manager what was taking so long and he replied "were just taking our time, don't you take your time when you work on your car" inferring that because I'm not willing to wait 1 hour per bolt that I would rush my work.
After another hour I went outside to see if I could talk to the tech. I asked him if the car was giving him problems he replied "lil bit, lil bit". I asked him if he had broken a bolt he replied, "lil bit lil bit"
Another 1/2 hour, it was obvious to me they were trying to cover they're ass and I approached the assistant manager and asked her if they were having problems and if she could give me any information. She talked to the tech and finally told me that they had broken the 1 bolt that was still left when i had pulled in. They hadn't made any progress at all in 4 1/2 hours.
She told me I would probably need to leave it overnight and I explained that I totally understood but I would absolutely need the car in two days. She then arranged a ride from one of the techs so I could get home. Thank You
So I give them a call two days later and he quotes me $350 for a new manifold or they can only weld the flange shut. I explained to him that I expected to have the bolt drilled out and retapped. He told me that my truck was so old and had so many miles that it wasn't worth it, he had already put 11 man-hours into the truck (I highly doubt this)
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