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Businiess name:
America Dog & Cat Hotel
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Review by:
citysearch c.
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Review content:
My dog stayed here, for his first time, over the weekend for three days. When we dropped him off, the staff assured us that they would take good care of him and watch him constantly to make sure that he felt comfortable during his stay there. When we picked him up on the third day, he was too scared to come out of his suite, he was backed up into the far corner, and we had to go back with the staff to get him. When we entered his suite there was urine on the floor, other dog food in his bowl (we provided his own dog food and they assured us that he was going to eat "his" food), and his bed was soaked in urine. When I went to pet him, his hair was matted and oily. I asked the staff member what was on him, and he just simply replied "I don't know". My dog just wanted to get out of there. He couldn't run towards the door fast enough. Later I realized that he himself was soaked in urine. They didn't take him out of his suite often enough to let him go to the bathroom. I asked the staff how he was over the weekend, and the lady Lois said "It seems like he did fine." She had no idea! No one there could tell me what he was like over his stay. They were just interested in getting us to book another stay! We also noticed that his nose was scratched and raw. It is as if he got bit by another dog or scratched it trying to get out of there. Either way, the staff didn't bother to notify us when it happened, or they just didn't see it because no one was paying any attention to him over his stay. I am never taking him back to that place again. paying $80-$100 a night is ridiculous if he is not going to get the care they promise. Don't let your pet stay there unless you don't mind them sitting in a room by themselves the whole time and coming home soaked in urine!
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