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Businiess name:
West Coast Chief Repair
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Review by:
Guest
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Review content:
Do not use West Coast Chief Repair aka Chief Appliance. If your Home Warranty company is booking them for a repair you can decline and ask for another company.
Our Air Conditioner went out in September 2019. We paid $1465 and the Home Warranty company paid approximately $5000 to have a new system put in.
Sometime in 2020 we saw water marks on our ceiling in the guest room but the Air Conditioner was in the attic at the front of the house and the thermostat was in the hallway, so it didn't occur to us that it was coming from the air conditioner. Being in the middle of the pandemic and suffering two deaths in the family, water marks on the ceiling were not our first priority. We thought we had caused it by spraying water on a wasp nest outside the house and so waited until we were ready to do a remodel to do anything about it.
We are now remodeling the guest room and when our contractor tore out the ceiling he discovered that the condensation tube was not installed correctly and was leaking.
When I called West Coast Chief Repair, Sean Zovk said there was only a 90 day warranty and that since it passed inspection by the city that it must have been fine. He said they could send someone to look at it for $75 and then we would have to pay for the repair. They would not pay for the ceiling that we had to have replaced.
I spoke to Ashley later who offered to waive the $75 fee, but it still would have had the same result.
My contractor fixed the problem in 5 minutes, but we now have to pay to have the ceiling replaced.
So my warning to you is to ask about warranties and to inspect the work yourself. There was so much insulation in the ceiling that the water marks didn't show up until after the warranty period was over. A 90 day warranty is not long enough for an expensive repair like replacing an air conditioner.
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