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Businiess name:
Sandscripts.com
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Review by:
Guest
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Review content:
Sand Scripts has provided the WORST customer services I have ever experienced as a consumer. I suppose I should write my review like Mrs SHEA to make my points as SHE likes to accent her statements by PUTTING THEM ALL IN CAPS. I purchased a bib for my father for Christmas and the quality was absolutely awful. Mrs Shea emailed me back about how the quality was FANTASTIC and GREAT and there is a disclaimer about it not being perfect and blah blah blah and I approved the proof and blah blah blah. I sure did approve the proof. the proof looked great. The end product on the other hand was missing patches of ink so there were white spots all over the image. I was unable to contact anyone by phone or by live chat. I tried multiple times over different time periods and not once did anyone answer or was available for live chat. I suspect that is just on their website for show. After arguing with the owner about the quality of the product in emails I was granted a replacement bib that she made sure I knew was given to me out of COURTESY, it too is very low quality. I have ordered products before from companies that print images such as 48 hour print, Zazzle... and their products turn out actually FABULOUS and their customer support is WONDERFUL. If there are any concerns about the print they will give you a FRIENDLY call and or email and express any concerns they have with printing for you and will give you the honest response if they don't think it will turn out good. Sand Scripts just prints it knowing it is low quality and gives it to you anyway and hides behind YOU AGREED TO THE PROOF AND ACCEPTED THE TERMS AND CONDITIONS. I would be incredibly embarrassed if I handed out a product like the one I received. I got engaged over this Christmas break so I will be looking for a company who can personalize items. I would have brought more business to this company if it wasn't for their rude customer service and poor quality products.
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