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Businiess name:
Spring Valley Golf Course
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Review by:
citysearch c.
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Review content:
I recently purchased a coupon from one of the Deal sites for a significant bunch of goodies from Spring Valley which included, group lessons 2 lunches, buckets of range balls and the one reason I bought the deal - 2 rounds of golf at the evening rate. So much to my chagrin, when I made a tee time and tried to use the coupon, I was informed that the rounds of golf had to be played after 5 PM. Who in their right mind, would buy a coupon to play golf after 5 when the chances of getting 18 holes in are highly unlikely. Plus I did this so I could play with my son who is unavailable at 5 on any day. So in the course of the conversation about this I was told Spring Valley would not honor the tee times portion of the coupon at 9AM on a Sunday. When I brought it to the attention of the dude at the front desk that the coupon I printed out for redemption said only evening rates and nothing about a 5 PM tee time, he said he'd have to refer me to the GM, a Jeff Rockwood. \r
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I called Jeff Rockwood the following morning to see what he would do to remedy the situation and he basically told me to get lost. He blamed it on the website I bought the coupon from and told me to take it up with them. Made some remark about the Mercury News coupon, which isn't what I bought. So I contacted Daily Deals and in the process, I was able to return to the webpage from which I purchased the coupon - again no mention of a 5 PM tee time. Odd that the webpage copy went out like that -didn't Rockwood proof read it? Anyone getting the thought of a ""bait and switch"" move? \r
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To say the least I was extremely aggravated. I've tried to contact Rockwood's boss to no avail, so I'm left with spreading the word that Spring Valley is run by a moron.In any business class you ever took, did they explain what Goodwill meant? Apparently at the U of A that Rockwood went to they didn't. This guy has the business acumen of a gnat. I can't believe that the $delta between the evening rate and the Sunday rate I had to pay is worth the loss of business that they will now experience. By that I mean, friends, anyone who reads this review, and everyone I play with everywhere who will listen - I will make it a point to encourage them to avoid Spring Valley as long as Rockwood is there. \r
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I would not recommend playing this course to anyone - I've been a patron at Spring Valley for 35 years and this is how they treated me. Don't think they will treat you any better. Avoid it at all costs. \r
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