Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Charter One Bank
|
|
Review by:
Cynthia G.
|
|
Review content:
Actually called Citizen's Bank now, and located nationwide, I guess. I was trying to close my account and a check came in that I was not aware was still outstanding and overdrew my account. It took several days for me to get the notice (it was early december - a busy time for the postal service, I'm sure), and I went in a couple of days after I got it (when I was able to) to deposit the amount it said I was overdrawn. I thought I was all set, waited to get my statement and balanced it toward the end of the month. Then I called to be sure everything was all set before going into the branch to close it. Imagine my shock when I found out I was overdrawn! Apparantly, I ended up with a sustained overdraft fee before I made it in, they never gave me my balance or told me I was still overdrawn when I made my deposit and I received no notices, and they started accumulating every 4 days! I spent the next 2 weeks trying to straigten it out, and no one could help me, you have to speak to someone else was the standard answer. I went to the branch and the branch manager was supposed to call me back and never did. I finally asked for a balance, which no in the meantime had thought important to tell me, and made the deposit to get it closed out at least. Then I filed a complaint with the OCC and NYS Attorney General. I would have liked an apology for the poor customer service and a full or partial refund of fees, but they said they didn't feel they were at fault at all.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|