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Businiess name:
Salon Beyond
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Review by:
citysearch c.
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Review content:
I don't know where to begin. I went to Salon Beyond for a touchup, in less then a week I thought I noticed a little gray at the root, I scheduled to have my hair blown dry the following week with a different stylist because the stylist who did the color was off that day. The stylist who blew my hair dry, also trimmed it a little which looked good. She asked me when was the last time I had a touchup, I said, ""last week"", she seemed surprised & mentioned that maybe whatever is used for gray coverage wasn't used, I'm not a hairdresser so I didn't know what she meant. I decided to make an appointment the following week for a touchup with the new stylist. I paid $75 for the touch up that the roots showed in a week. Here is where everything falls apart. I called the salon & spoke to Dawn the receptionist & explained that the stylist noticed my roots were showing & asked when I had a touchup last, so I had a new appointment to come back Saturday which was the following week. I asked if there was a discount I could receive since I need a touchup so soon. Dawn said she would get back to me. Two days passed & Dawn never called me back, so I called again. Dawn kept saying, she wished I would have called right away, I told her I don't like to complain & it was the stylist that noticed the regrowth. All dawn does is talk over you while you're trying to explain something. She then said to me ""what do you want""? Well, I am the customer & it is up to the business to know what to do after someone paying $75. When she said why didn't I come back that week I said I can't afford to pay $75 a week for hair color, so I would wait the 3 1/2 - 4 weeks & just try to camouflage. I was getting no where with Dawn & unfortunately the owner has no idea how Dawn talks to customers. I was in sales for 31 years & I know the proper way to talk & deal with customers. Because Dawn would over talk me I said to her, ""you're not listening"" only she wanted to talk, she said to me, ""stop yelling at me"", which I was not yelling, I don't do that. I told her that I am going to cancel my appointment for the touchup for this Saturday & just come back when I need a haircut, she then said, I'm on the other line making an appointment & hung up on me.\r
I shouldn't say I was surprised after having to deal with a very unprofessional receptionist. It's surprising Salon Beyond hasn't lost customers because of Dawn's lack of customer service. The front desk is a reflection of how a business is run.\r
It is a shame that they lost me as a customer & I did like the stylist I had an appointment with. Money lost for the owner due to a very rude receptionist is unfortunate.\r
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