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Businiess name:
Lite Spa Too
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Review by:
citysearch c.
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Review content:
I am in the service industry and was completely apalled at the lack of customer service. I had to ask the receptionist if I was to come in early. She said, "" A couple minutes."" Upon arrival the one receptionist was on the phone so I waited. Then I was told to hurry up. I paid 80 dollars for a 30 minute massage. I was only alotted 50 minutes from entry to exit. (for a 50 minute massage?) No time to change or to fill out paperwork, just less massage time. I was there only 54 minutes. I was quoted on the phone for a 1 hour massage and told 50 minutes when I arrived. Train your receptionist. All that separated me from the next person was a sheet! Very uncomfortable. My therapist chewed gum! Everyone was rude. I explained my issues with a manager and she was just defensive.
Pros: downtown location
Cons: staff, time management, decor, privacy
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