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Businiess name:
Galesburg Ford Inc
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Review by:
Guest
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Review content:
It went from the best experience to the worst in a little over a week. I have been dealing with this dealership for years as they serviced my previous ford vehicle. About a month ago I traded in my old truck for a new one and everything was great. About three weeks afterward I get a call from the salesman stating that my payoff for my trade in was more than they thought!! I asked him what he was talking about and it seemed that he took the payoff estimate that I gave him( I told him I was not certain) and never checked with the bank to see what it actually was!! I called the bank and they explained that anytime someone calls for a payoff amount it is logged in their system by the computer and guess what? There was no log of them checking, even though the salesman swears that he did. Long story short, they wanted me to pay the difference. I was very upset that a business who made an error like this would expect me to come out of pocket to fix it. It was too late to redo the contract and they had already sold my old truck. It really backed me into a corner. I refused to pay the amount requested and told them they needed to take ownership for their mistakes like anyone else. I had ordered some extra items for the truck I bought through them and had it added in with my loan. They are holding these items hostage and told me they wouldnt give them to me unless I paid the extra money I owed them. Never in my life have I dealt with people so unprofessional! I will be calling Ford motor Company as well as filling out a claim with the BBB. This Dealership doesnt care about their customers!! All they care about is money and will do illegal things if neccesary to get what they want.. After being a paying customer for over three years and giving them referrals this is the way they treat loyalty? Makes me sick!
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